These terms & conditions (“Terms”) are entered into between you and The Honest Tech Company Ltd (“The Honest Tech Company,” “we,” or “us”).
The Terms govern your access to and utilization of Honest Tech Toolkit Virtual Assistants (“Toolkit VAs”) as provided by The Honest Tech Company.
Blocks of time must be purchased in advance prior to engaging with Toolkit VAs.
You may purchase multiple time blocks.
A 10 hour block must be used within 30 days of starting the project.
You may hold over additional blocks - the 30 day timer won’t start until you start using the next block of 10.
There are no contracts.
You can purchase one block of 10 or multiple.
They must be used as per the “Purchase of time blocks” section in this document, that is the only requirement.
You are not bound to purchase any more beyond the first 10.
By signing up for the service you agree that you will use our platform to manage communications with your VA and communicate with them in our requested format (written text is easier for us to audit rather than voice notes).
You agree to be explicit in your instructions - ie. you will not provide vague requests like "make it pretty" but give them very black and white instructions on what you would like completed "change this font to Times Roman, 12pt" for example.
If you cannot agree to these terms please DO NOT purchase this service.
This is how we maintain quality so it's very important you understand this.
We will always endeavour to assign the best Toolkit VA according to your requirements.
However, your preferred Toolkit VA may not be available, and as such we reserve the right to assign an alternative VA with equivalent skills.
Your Toolkit VA will come pre-trained in the core Toolkit functionality, and we will continue to train them.
You may use their services outside of the Toolkit, however this should be in a limited way - for example to transfer funnels, contacts, websites, emails, automations etc from other systems (e.g. ClickCunnels, WordPress, MailerLite etc).
Please note the following:
A) You will need to provide training to your VA in external systems, which will be charged to your project hours.
B) Please do not expect the VA to be an expert in those external systems - they need to understand enough to facilitate their tasks within the Toolkit.
During the working week (M-F 9am - 5pm, Bangkok time) we agree that our VAs will respond to your requests within a 24 hour window as long as you follow our requested process for communication.
To keep the project moving we ask that you also respond within a 24 hour window.
If the client does not respond to a VAs request within 48 hours, your VA may be assigned to another client and you may need to wait for another one to be assigned to you. This can be a maximum of a 5 day delay.
You agree to not engage in or solicit any direct commercial arrangement with any of your assigned Toolkit VAs for a minimum of 12 months following the most recent allocated time block.
Any direct hires will result in their employment being terminated by us and they will not be permitted into the Toolkit training course or Facebook group.
By purchasing this service you agree to be bound by these terms & conditions.